电子商务运营经理

工作日程

• E-commerce Operations Managers work at least full-time, with overtime, night shifts, weekends, or holiday season work possible.  

典型职责

• 对适用的员工培训和员工队伍发展进行监督
• Ensure seamless end-to-end e-commerce processes are utilized
• 管理一个或多个仓库内的跨职能运作
• 有可能监督世界各地的库存地点
• Collaborate with various teams (to include marketing, budget and resource management, order fulfillment, vendors, and other logistics partners)
• 管理多渠道分销基础设施  
• Work with supply chain teams on planning and shipping strategies 
• 确保高效、准确和安全的库存和仓储流程
• 审查履约和补货工作流程
• 通过出色的服务建立牢固的客户关系
• 提取库存报告、进行审计和审查发票
• Use e-commerce platforms
• 参与预测计划、目标定位和关键绩效指标

额外责任

• 为其他员工树立榜样 
• 与领导层和管理层会面，讨论问题、解决方案和趋势
• 参与新员工招聘流程，起草与员工相关的政策，管理留住员工的工作
• 确保遵守适用的联邦、州和地方法律和法规 

软技能

• 分析性的
• 关注细节
• 协作和团队精神
• 客户服务
• 领导和管理技能
• 有组织的 
• 解决问题的能力
• 以过程为导向 
• 以结果为导向
• 协调和指导活动的技能
• 健全的判断和决策
• 强大的沟通能力 
• 时间管理技能
• 故障排除技能

技术技能

• 日历和日程安排 
• 数据库用户接口/查询 
• 直接面向消费者的企业做法
• 端到端流程管理
• 有电子商务销售原则方面的经验
• 业务管理经验 
• Experience with e-commerce platforms (SalesForce, Etail)
• 库存管理  
• 规划 
• 流程图
• 采购  
• 项目管理  
• 电子表格 
• 供应链管理
• 了解物流系统
• 仓库管理软件

• 电子商务企业
• 有在线销售的传统公司
• 批发贸易    

Online shoppers usually have little idea of the intricate behind-the-scenes workings of an e-commerce business. It takes dedicated, highly-organized E-commerce Operations Managers to keep processes running smoothly, overseeing and often directly engaging in the myriad “moving pieces” within a warehouse…or multiple warehouses! 
 
Everything hinges on the effectiveness of the E-commerce Operations Manager, who bears enormous responsibilities to keep things afloat. The job can be stressful, with labor and management pressures. Workers in this field must stay calm, cool, and collected at all costs, especially when problems arise or schedules ramp up due to holidays and sales events. That is why most companies look for managers with ample experience to handle the pressure. 

In recent years, the US labor force has been hit with unprecedented shortages, leaving some e-commerce businesses struggling to find workers. This is happening at a time when e-commerce sales have skyrocketed, exacerbating the problem even further. As a result, E-commerce Operations Managers are all the more critical, for they must make labor-intensive processes as efficient as possible, so fewer people are needed. 
 
Technology and automation play vital roles in this streamlining process, but managers are on the hook to retain the workers they have during the Great Resignation. Modern operations employees demand more rights and for companies to care about their well-being. E-commerce businesses are addressing these issues by offering clearer frontline communication, more training, improved working conditions, more pay and benefits, and more predictable schedules for a better workforce experience. 

E-commerce Operations Managers must be very process-oriented and able to elicit the best work out of employees. They may have exhibited natural leadership and management traits as kids, comfortable being in the center of the action. Their parents might have given them chores and responsibilities at an early age, or perhaps they were simply drawn to taking charge of things at school. 
 
Many E-commerce Operations Managers honed their skills over years, working at early ages in retail stores, warehouses, or other logistics-oriented settings. Some may have also served in military positions, acquiring discipline and a sense of urgency that carried over into their civilian careers.